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1. Design for Six Sigma in Product and Service Development

   Applications and Case Studies

   Edited by Elizabeth A. Cudney, Sandra L. Furterer

   Real-world examples and hands-on experience are invaluable resources when learning how to use new methods and tools, whether in training or in a classroom. Yet there are very few books on Design for Six Sigma (DFSS) that provide the practical knowledge required to be up and running quickly. Until...

   To Be Published May 31st 2012 by CRC Press
2. Systems Engineering Focus on Business Architecture

   Models, Methods, and Applications

   By Sandra L Furterer

   Series: Engineering Management Series

   Still relatively new, yet increasingly important, the Business Architecture body of knowledge takes an enterprise view of business processes. Understanding the alignment between IT initiatives and the business strategies can ensure that resources of people, time, and money are applied appropriately...

   Published February 8th 2012 by CRC Press
3. Lean Six Sigma for the Healthcare Enterprise

   Methods, Tools, and Applications

   Edited by Sandra L Furterer

   Series: Engineering Management Series

   Based on the editor’s experience developing and deploying the Enterprise Performance Excellence (EPE) program at Holy Cross Hospital in Fort Lauderdale, Florida, Lean Six Sigma for the Healthcare Enterprise: Methods, Tools, and Applications details real-world Lean Six Sigma tools and DMAIC...

   Published December 28th 2011 by CRC Press
4. Lean Six Sigma in Service

   Applications and Case Studies

   Edited by Sandra L. Furterer

   In real life, data is messy and doesn’t always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools...

   Published May 19th 2009 by CRC Press