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  1. Process Mastering

    How to Establish and Document the Best Known Way to Do a Job

    By Paul Harsin, Ray W. Wilson

    The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers.Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn:Identify and gain control...

    Published December 31st 1997 by Productivity Press

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