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  1. Call Centre Work: Smile by Wire

    A Special Issue of the European Journal of Work and Organizational Psychology

    Edited by Christian Dormann, Fred R.H. Zijlstra

    Series: Special Issues of the European Journal of Work and Organizational Psychology

    In our current 'service economy' delivery of services is a major task for industry. Organizations are looking for ways to be accessible to their customers, to be able to promptly answer questions customers may have, or to provide reliable and up-to-date information. This has resulted in the...

    Published January 7th 2004 by Psychology Press

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